Privacy policy.

Your Privacy Matters to Us

At ThriveConnect.io ("ThriveConnect," "we," "us," or "our"), we understand that privacy is especially important when it comes to intimate wellness products. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy explains how we handle your information when you visit our website, make purchases, or interact with our services. By using ThriveConnect.io, you agree to the practices described in this policy.

Effective Date: June 8, 2025
Last Updated: June 8, 2025

Information We Collect

Information You Provide Directly

When you interact with our website, you may provide us with:

  • Account Information: First name, last name, and email address when you sign up for our newsletter or create an account

  • Purchase Information: Billing and shipping addresses, payment information (processed securely by our payment partners), and order details

  • Communication Data: Information you provide when you contact us for support or feedback

  • Marketing Preferences: Your choices about receiving different types of communications from us

Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Device and Browser Information: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages visited, time spent on pages, links clicked, and referring website addresses

  • Analytics Data: We use Google Analytics to understand how visitors interact with our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors

Age Verification

You must be at least 18 years old to use our services or purchase our products. During checkout, we require you to confirm that you meet this age requirement. We do not knowingly collect personal information from individuals under 18.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send you transactional emails (order confirmations, shipping updates)

  • Provide customer support and respond to your inquiries

  • Send marketing communications (with your consent)

  • Improve our website and services

  • Comply with legal obligations

  • Prevent fraud and enhance security

Marketing Communications

With your consent, we may send you:

  • Newsletters with relationship tips and wellness content

  • Product announcements and special offers

  • Educational content about intimate wellness

You can choose to receive all communications or select specific types. You may opt out at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.

How We Share Your Information

We value your privacy and limit sharing your information. We may share your data with:

Service Providers

We work with trusted third parties to help us operate our business:

  • Payment Processing: Squarespace Payments and PayPal process payments securely on our behalf

  • Email Services: Beehiiv or Mailchimp help us send emails and manage our mailing list

  • Analytics: Google Analytics helps us understand website usage

  • Shipping Partners: Carriers like USPS, UPS, or FedEx deliver your orders

These partners only receive the information necessary to perform their services and are obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we sell or transfer our business, your information may be included as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL encryption for data transmission

  • Secure storage of personal information

  • Limited access to personal data on a need-to-know basis

  • Regular security assessments

However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

  • Account Information: Active accounts plus 3 years after closure

  • Order History: Retained for tax and legal compliance (typically 7 years)

  • Marketing Data: 2 years from last interaction, unless you opt out sooner

  • Payment Information: We do not store full payment card details; our payment processors retain this data according to PCI DSS requirements

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For California Residents (CCPA/CPRA)

You have the right to:

  • Know what personal information we collect, use, and share

  • Request deletion of your personal information

  • Opt out of the "sale" of personal information (we do not sell your data)

  • Non-discrimination for exercising your privacy rights

For Colorado and Virginia Residents

You have the right to:

  • Access your personal information

  • Correct inaccuracies in your data

  • Delete your personal information

  • Opt out of targeted advertising (if applicable)

  • Appeal our decisions regarding your requests

For All Users

Regardless of location, you can:

  • Update your account information

  • Opt out of marketing communications

  • Request information about our data practices

To exercise these rights, please contact us at privacy@thriveconnect.io or use the contact information below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Understand how you use our website

  • Improve your experience

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information about your use of our website. This information is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Discrete Shipping and Billing

We understand privacy extends beyond data protection. All orders are shipped in plain packaging without our company name or product descriptions visible. Credit card statements will show a discrete billing descriptor.

International Data Transfers

Currently, we only ship within the United States. If we expand internationally, we will update this policy to address cross-border data transfers and comply with applicable international privacy laws.

Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from someone under 18, we will delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@thriveconnect.io
Mailing Address:
ThriveConnect.io
Lindenhurst, IL 60046

For privacy-related requests, we will respond within 30 days.

State-Specific Disclosures

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). To learn more about your California privacy rights, please see our California Privacy Notice: https://www.thriveconnect.io/california-privacy-notice

Nevada Privacy Rights

Nevada residents may opt out of the sale of their personal information. We do not currently sell personal information, but if this changes, we will update this policy and provide an opt-out mechanism.

Notice to European Visitors

While we currently only operate in the United States, if you access our website from the European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us for more information.

By using ThriveConnect.io, you acknowledge that you have read and understood this Privacy Policy.