Terms of service.

Welcome to ThriveConnect.io

Effective Date: June 8, 2025
Last Updated: June 8, 2025

These Terms of Service ("Terms") govern your use of the ThriveConnect.io website and services (collectively, the "Service") operated by ThriveConnect.io ("ThriveConnect," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.

IMPORTANT: You must be at least 18 years old to use this Service. Our products are designed for adults and contain content related to intimate relationships and sexual wellness.

Age Verification and Eligibility

Age Requirements

  • You must be at least 18 years of age to access, browse, or use this website

  • You must be at least 18 years of age to purchase any products or services

  • By using this Service, you represent and warrant that you meet these age requirements

  • We reserve the right to request proof of age at any time

Eligibility Requirements

To use our Service, you must:

  • Be legally capable of entering into binding agreements

  • Not be prohibited from using the Service under applicable law

  • Provide accurate and complete information when creating an account

  • Maintain the security of your account credentials

Product Information and Nature

Adult Intimate Wellness Products

  • Our products are designed to enhance intimate relationships between consenting adults

  • Products include card games, educational materials, and relationship enhancement tools

  • All content is educational and designed to promote healthy intimate communication

  • Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition

Educational Positioning

  • Our products are positioned as educational tools and therapy alternatives

  • They are not a substitute for professional therapy, counseling, or medical treatment

  • We recommend seeking professional help for serious relationship or mental health concerns

  • Content is based on established relationship psychology principles but should not replace professional guidance

Account Registration and Security

Account Creation

  • You may need to create an account to access certain features or make purchases

  • You must provide accurate, current, and complete information

  • You are responsible for maintaining the confidentiality of your account credentials

  • You must notify us immediately of any unauthorized use of your account

Account Responsibilities

  • You are responsible for all activities that occur under your account

  • You may not share your account with others

  • You may not create multiple accounts to circumvent restrictions

  • We reserve the right to suspend or terminate accounts that violate these Terms

Acceptable Use Policy

Permitted Uses

You may use our Service to:

  • Browse and purchase our products

  • Access educational content and resources

  • Participate in our community forums (when available)

  • Contact our customer support team

Prohibited Activities

You may not:

  • Use the Service for any illegal purpose or in violation of applicable laws

  • Share account credentials or allow minors to access the Service

  • Attempt to circumvent age verification measures

  • Use automated systems (bots, scrapers) to access the Service

  • Upload, post, or transmit harmful, offensive, or inappropriate content

  • Interfere with or disrupt the Service or servers

  • Attempt to gain unauthorized access to any part of the Service

  • Use the Service to harass, abuse, or harm others

  • Violate intellectual property rights

  • Impersonate any person or entity

Privacy and Data Protection

Information Collection

  • Our Privacy Policy details how we collect, use, and protect your information

  • We take privacy seriously, especially given the sensitive nature of our products

  • We implement appropriate security measures to protect your personal data

  • We do not sell or rent your personal information to third parties

Discrete Service

  • We understand the importance of discretion in intimate wellness

  • Shipping packaging is discrete and does not reveal product contents

  • Billing descriptors are discrete and do not explicitly identify our products

  • Customer communications maintain appropriate confidentiality

Pre-Launch Services

Current Availability

During our pre-launch phase:

  • The website provides information about upcoming products

  • Email signup is available for updates and early access

  • Limited customer support is available

  • Full e-commerce functionality may not yet be available

Early Access Programs

  • We may offer early access to products for subscribers

  • Early access terms may differ from standard purchase terms

  • Limited quantities may be available

  • Early access does not guarantee product availability

Intellectual Property Rights

Our Content

  • All content on the Service is owned by ThriveConnect or licensed to us

  • This includes text, graphics, logos, images, audio, video, and software

  • Content is protected by copyright, trademark, and other intellectual property laws

  • You may not reproduce, distribute, or create derivative works without permission

User Content

If you submit content to us (reviews, feedback, etc.):

  • You retain ownership of your content

  • You grant us a license to use, display, and distribute your content

  • You represent that you have the right to submit the content

  • We may remove content that violates these Terms

Trademark Notice

ThriveConnect, ThriveConnect.io, and our logos are trademarks of ThriveConnect.io. Other trademarks mentioned may be the property of their respective owners.

Payment Terms and Pricing

Pricing

  • All prices are listed in U.S. dollars

  • Prices are subject to change without notice

  • Prices may vary based on promotions or sales

  • Applicable taxes will be added at checkout

Payment Processing

  • We use secure third-party payment processors

  • We accept major credit cards and PayPal

  • Payment information is encrypted and securely processed

  • We do not store complete payment card information

Billing

  • You authorize us to charge your payment method for purchases

  • Recurring subscriptions (if any) will be billed automatically

  • You are responsible for maintaining current payment information

  • Failed payments may result in service interruption

Shipping and Delivery

Shipping Policy

  • We currently ship within the United States only

  • Shipping costs and delivery times are provided at checkout

  • We are not responsible for delays caused by carriers

  • Risk of loss transfers to you upon delivery

Discrete Packaging

  • All orders are shipped in plain, unmarked packaging

  • Product descriptions do not appear on external packaging

  • Sender information is discrete and professional

  • We respect your privacy throughout the shipping process

Returns and Refunds

Return Policy

  • Products must be returned within 30 days of delivery

  • Items must be unopened and in original condition

  • Custom or personalized items may not be returnable

  • Return shipping costs are typically the customer's responsibility

Refund Process

  • Refunds are processed to the original payment method

  • Processing time is typically 5-10 business days

  • We reserve the right to refuse returns that don't meet our policy

  • Damaged or defective items may be eligible for free return shipping

Satisfaction Guarantee

  • We stand behind the quality of our products

  • Contact customer service if you're unsatisfied with your purchase

  • We'll work with you to resolve any legitimate concerns

  • Our goal is to ensure you have a positive experience

Disclaimers and Limitations of Liability

Service Disclaimers

  • The Service is provided "as is" and "as available"

  • We make no warranties regarding availability, accuracy, or reliability

  • We do not warrant that the Service will be uninterrupted or error-free

  • Your use of the Service is at your own risk

Product Disclaimers

  • Products are for entertainment and educational purposes

  • They are not medical devices or therapeutic treatments

  • Results may vary based on individual circumstances

  • We make no guarantees about relationship outcomes

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our liability is limited to the amount you paid for products or services

  • We are not liable for indirect, incidental, or consequential damages

  • We are not liable for personal injury, emotional distress, or relationship issues

  • Some states do not allow these limitations, so they may not apply to you

Indemnification

You agree to indemnify, defend, and hold harmless ThriveConnect, its officers, directors, employees, agents, and affiliates from any claims, demands, damages, losses, costs, liabilities, and expenses (including attorney fees) arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any rights of a third party

  • Any content you submit or actions you take

Termination

Termination by You

  • You may stop using the Service at any time

  • You may request account deletion by contacting us

  • Termination does not relieve you of payment obligations

Termination by Us

We may terminate or suspend your access immediately if you:

  • Violate these Terms

  • Engage in fraudulent activity

  • Abuse or harass our staff or other users

  • Use the Service illegally

Effect of Termination

Upon termination:

  • Your right to use the Service ends immediately

  • You remain liable for any outstanding obligations

  • Provisions that should survive termination will continue to apply

Dispute Resolution

Governing Law

These Terms are governed by the laws of Illinois, United States, without regard to conflict of law principles.

Informal Resolution

Before filing any formal dispute, you agree to contact us to seek informal resolution. We'll work in good faith to resolve any concerns.

Binding Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in Lindenhurst, IL.

Class Action Waiver

You agree that disputes will be resolved individually, not as part of a class action or collective proceeding.

Small Claims Court

Either party may seek resolution in small claims court for disputes within that court's jurisdiction.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ThriveConnect regarding the Service.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Updates to Terms

We may update these Terms from time to time. We'll notify you of material changes by posting the updated Terms on our website. Continued use after changes constitutes acceptance of the new Terms.

Language

These Terms are written in English. If translated into other languages, the English version controls in case of conflict.

Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@thriveconnect.io
Customer Service: support@thriveconnect.io
Mailing Address:
ThriveConnect.io
Lindenhurst, IL 60046

Business Hours: Monday-Friday, 9 AM - 6 PM CST

Special Notices

Notice to California Residents

California residents have specific rights under California law. Please see our Privacy Policy for information about your California privacy rights.

Notice Regarding Age Verification

This website employs age verification measures. By using this site, you consent to age verification procedures that may include identity verification.

Notice to International Visitors

Our Service is intended for use in the United States. If you access our Service from other countries, you do so at your own risk and are responsible for compliance with local laws.

By using ThriveConnect.io, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.